user experience / bug reports

friction logging

Friction logging is a technique to narratively describe you user experience with some process. This can be the installation and setup of a software, the deployment of a standardized workflow, following along a tutorial, or any other process you go through on your computer. It can be a very useful document for developers who want to improve their "product", whatever that is (software, web interface, installation process). And it is very easy to get started with this, a quick motivation and description for this technique is in this friction logging blog post by Aja Hammerly.